Obtaining Online Remote Help for Agent2000

Agent2000 offers online help via remote operation of your computer using your high-speed Internet connection. By downloading and starting a small one-click communcation program, your computer can be remotely controlled by an expert from Agent2000, just as if we were sitting in front of your computer typing on your keyboard and operating your mouse. You'll also be able to watch the changes on your monitor as they are being made from our computers, as well as operate your own computer if instructed to by us.

The program you need can be downloaded below this paragraph, placed on your desktop, and executed after you contact 01422 884800 to make sure we standing by to solve your problem. The program does not install anything on your computer, nor does it alter your computer's registry file. No changes need to be made to your router or networking configuration. The server works on Windows 95, 98, ME, 2000, 2003, XP, and Vista.

Establishing A Remote Session First, download the programme and click "Save"
Now save the file to your Desktop you'll now see an Icon on your desktop that looks like this :
 

Click "Connect", and the server window will minimize to the notification area of the taskbar and you'll see the server status window

We should now be able to operate your computer remotely. You'll be able to watch what the we are doing, as well as operate your own computer during this time if instructed to by us.

Optional Video Mirror Driver

We may ask you to install a video driver (and then uninstalled when it is no longer needed) to accelerate performance of the server program on your computer for XP/W2K systems and for Vista systems. The following describes how to perform the XP/W2K video mirror driver installion in detail. XP/W2K driver deinstallation is similar. Vista installation/deinstallation is similar as well.

As a precaution, first create a system retore point as described here.

Next: download the installer for XP/W2K (or download the uninstaller for XP/W2K or download the installer for Vista or download the uninstaller for Vista) and click "Save":
To uninstall, go through the same steps with the XP/W2K uninstaller download above. The uninstallation process is almost instantaneous, and there will be no feedback that the process is complete. In addition, you'll have to restart your system for the uninstall to complete. You can use "devmgmt.msc" as above to verify the driver has been removed.

You can also delete all of the driver files from the desktop when you are done with them.

Vista installation and uninstallation is similar, though you may run into some permission issues if UAC isn't disabled.